FAQs2020-07-22T13:34:14-04:00
  • FAQs
1- Which test do I have to take?2020-07-14T10:27:30-04:00
We have listed the different test options according to the candidates' objectives in our Newsletter:
 
2- What dates are available?2020-07-14T10:28:56-04:00
The calendar in the section: “RESERVE YOUR PLACE” is available on the registration form and informs you of the dates and times available.
 
3- I prefer to come to the center to register because I am not comfortable with a computer.2020-07-14T10:29:56-04:00
Before the pandemic, ALC received customers and filled out forms for its customers between 8:30 am and 18:00 pm Monday through Friday. COVID-19 no longer allows us to support you in the same way and all registrations must be done online to protect you and our employees. In addition, the test is done on the computer, so if you are not comfortable registering online, taking the test could also be difficult.
 
4- How am I sure that you have handled my registration?2020-07-14T10:30:58-04:00
The online registration form works as follows:
 
     a) You choose your test and the tests (if you need help, the Newsletter is available to guide you).
     b) You complete the civil status form to which you attach the requested identity document.
     c) You access the calendar and choose the test day (s) and the test schedule yourself, depending on the tests and availability.
     d) You click on: Pay to confirm registration = You pay.
     e) You will receive by email in the minutes which follow the confirmation of the day (s) and the time of examination as well as a link to read the manual of the candidate (check the SPAM).
 
If you have followed this procedure from A to Z, you can be sure that your request is processed.
 
5- I received an email from ALC asking me to pay via Paypal, but I had already obtained my appointment confirmation.2020-07-14T10:31:43-04:00
At the bottom of the online registration form, you have a rectangle on which you must click: Pay to confirm registration. Some customers ignore this part. In order to allow you to finalize your registration and not lose your due date, ALC will contact you by sending you a link to make your payment the same day and securely via Paypal.
6- I don't want to attach my copy of passport or permanent residence card, I'm afraid of having my personal information stolen.2020-07-14T10:32:24-04:00
Without the correct identity document according to your status, ALC cannot proceed with your registration. We can assure you that this system is safe.
7- I do not want to give information about my credit card.2020-07-14T10:33:16-04:00
You do not give any information about your credit card to ALC, you use a Paypal link to pay, which is highly secure.
8- I registered for TEF / TEFaQ, I paid and I received my confirmation email, but then I received another email informing me that my test date was canceled . Why ?2020-07-14T10:34:04-04:00
You have not respected the 30-day gap between two exams for the same test (s). The email informing you of this non-compliance with the deficiency does not come from ALC, but from the CCIP which manages the deadlines. ALC has no influence on this point. It is the responsibility of each candidate to respect these deadlines, even if you have previously passed your test or your tests in our center, it is impossible for us to calculate this deficiency for you. ALC recommends that applicants add an additional 2 to 5 days to calculate the deficiency in order to ensure that they are not blocked by the computer system.
9- I received an email saying that I had not respected the deficiency, but my friend who passed on the same date as me did not have this deficiency. 2020-07-14T10:34:57-04:00
ALC Montreal does not manage deficiencies because it is not responsible for doing so. (See question 8) The 30-day deficiency is exclusively managed by the CCIP. Before contacting the CCIP on this matter, consider that each case is different and that the files are treated in this context. 
10- What happens if I cannot take my test because of the deficiency?2020-07-14T10:35:59-04:00
You lose your test date and we can no longer give your place to another candidate. In addition, you must register yourself again at a later date.
11- Can I change or cancel my dates or my events after registering?2020-07-14T10:37:13-04:00
No, because by reserving your test date and ticking your test (s), you are taking someone else's place. We advise you to think carefully about your personal availability, to read the Newsletter carefully and to proceed with full knowledge of the facts before registering online.
12- What will happen if I do not pay after receiving the Paypal link from ALC?2020-07-14T10:38:12-04:00
Your request will not be processed and you will not be registered for the day and at the times requested. You will have to redo your registration according to the procedure (Question 4) taking the risk that the day and the times will no longer be available at that time. Please read the answers to question 4.
13- I don't have a credit card.2020-07-14T10:39:01-04:00
No problem, our system allows you to pay with a debit-visa card online.
 
14 - I can only pay in cash (cash)2020-07-14T10:39:56-04:00
You can use someone else's credit card to make the payment if that helps, though it is essential to add the name of the person taking the test so that we can associate the third party payment with the first and last name of the registered candidate.
 
15- Is there a deadline to register?2020-07-14T10:41:05-04:00
Our calendar manages this point, but depending on the number of registrations there may be a date difference. You must complete your registration 8 days before the exam date you have chosen.
 
16- The calendar did not allow me to choose my second time on the day of my exam because places were no longer available. Example: I was able to choose the tests on the computer but everything was complete for oral expression. What should I do?2020-07-14T10:42:03-04:00
Indeed, it is a possibility that can happen when we set up a computerized system. First come, first served! For alltests whose tests are inseparable as clearly explained in the Newsletter: https://alcmontreal.com/wp-content/uploads/2020/05/Informations-inscription-TEF.pdf., you must make sure that the time choices for all the tests to be taken on the same day are still available, otherwise you must agree to choose another date. Pay only for the events that the calendar offers you. 
 
To TEFaQ tests, this is not a problem because you can take the tests individually. However, make sure you don't pay for 2 tests for the same day if you can only take one! The online registration form allows you to go back without any difficulty and modify your choice of event for the day offering availability. You just have to reopen the part: CHOOSE YOUR TEF / TEFAQ EXAM in order to modify.
17- Why can't I choose a date in 3 weeks or even in 3 months? Example: last July 10, I wanted to register for August 18, it didn't work!2020-07-14T10:42:52-04:00
On March 16, 2020, everything suddenly stopped. Some of our clients had to wait over 2 months for a new date and nothing was sure! In the context of COVID-19 and in this period of uncertainty, in view of the figures and information provided by the Government, ALC is striving to offer a service related to the situation. We are currently processing registrations from week to week, ALC believes that this approach is the most honest and the most appropriate. If you plan to take your TEF / TEFaQ test at a later date, we ask that you postpone the time of your registration.
 
We update our dates as quickly as possible according to the registrations obtained. All you have to do is check the calendar on the registration form, which is accessible without having to make a definitive registration if the dates do not suit you.  
18- I live outside Montreal and its metropolitan area or in another province and wish to take the TEFaQ at ALC, is it possible to take all my tests on the same day?2020-07-14T10:43:44-04:00
In this particular case, ALC will offer you an alternative at best available at the moment. Do not register online without having contacted us by email beforehand. Send us your message to tef@alcmontreal.com in order to inform us of your situation, also give us a telephone number, this will allow us to help you quickly.
19- I am looking for a paper test because I do not know how to use a computer and someone else will register online for me. How can you help me?2020-07-14T10:44:33-04:00
According to the guidelines we have received, the paper tests should resume from mid-September 2020. In this specific case, at least 5 people must be registered at least 4 weeks before the chosen test date. In view of the current situation, ALC prefers to wait and will inform its clients about this at the appropriate time. 
20- I have a handicap and I must have a special arrangement for the taking of my test.2020-07-14T10:51:00-04:00
ALC is at the entire disposal of its customers to offer an alternative in a specific case. However, before we can respond to you, we need to get specific information. Medical certificate from your doctor. Letter from your doctor clearly explaining what it is and what you need. Send us all these documents by email to: tef@alcmontreal.com. We will process your request as quickly as possible. Do not register online before we had our answer. 
These FAQs could not answer your question? Contact our administration by email at tef@alcmontreal.com
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